Michael came for a chat and survey, this having been arranged within a couple of days from my initial contact via their website. Our previous Waterside water softener had given up after 18 years so we were very well aware of the benefits of replacing this in a hard water area. He went through the options and made a recommendation and price for the Hague model that we were happy to go with. No upfront deposit. Tim arrived on time early morning, did the job, replaced some pipe work and valves and removed the old one. Whole process could not have been more professional. Recommended.