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Water softener help & FAQ

Can I use Softened water with my boiler?

Yes, you can. Recent research supports that softened water (base-exchange) WILL NOT typically be detrimental to a boiler heat exchanger. Indeed Veissmann boilers actually ask for the boiler to be filled with softened water during the installation, (they will even hire a water softener to the installer to enable them to use softened water). For many years it has be thought that softened water increased corrosion within aluminium boiler heat exchangers. This myth is now being dismantled.

Why will my Carbon footprint be reduced if I fit a water softener?

Research commissioned by the UK Water Treatment Association concluded that in a typical hard water area a brand new Condensing boiler (efficiency rated SEDBUK A) would be reduced to a lower operating efficiency (SEDBUK C) after the first few heating cycles. Installing a water softener is the only 100% solution that eliminates limescale, therefore, assisting in keeping the Condensing boiler at its highest working performance.

How much salt does a water softener use?

This depends on the amount of water that is softened, the water hardness that the water softener is set to and the efficiency of the water softener. We have many different products and will be happy to help you with this answer after a site survey.

Will a water softener affect my septic tank?

Generally not, however, some older and inefficient water softeners may do. Most modern popular water softeners work well with septic tanks because you will use much less soap and cleaning products with softened water.

How long does it take for lime scale to build up on pipes?

If you see how much builds up on your kettle element you can see that it builds very quickly. Your pipes are the same, but you don’t de-scale them like your kettle do you? Softened water will de-scale your pipes and heating system over time.

Are the pictures of really scaled up tanks just extreme examples to drive sales?

Not at all, in fact the harder your water the quicker it builds and causes damage and inefficiency.

Can I have any softener installed? I like my friend’s one.

You are free to ask for whichever model you like – although it will probably not work as well for you as a friend. All softeners need to be sized to your property, the hardness of the water, the amount of people living there, and the available space. Only a professional consultant can determine these factors to make the right choice, first time.

Is softened water better for everyone?

It is generally accepted that softened water is beneficial to most people, however a ‘hard’ mains supply is left for those who mustn’t drink softened water because of its slightly raised sodium content – that is babies under the age of one and those on a low sodium diet.

How does a softener work?

A softener works by taking out the elements that make your water hard – calcium and magnesium. Most processes require the addition of salt to attract the Calcium ions. There are many methods of treating your water – filtration, distillation and reverse osmosis to name but a few. All are suited to different needs.

Do electric softeners get damaged by salty water?

No – this is an urban myth. The units use a transformer and the electronics are nowhere near the water supply. After all, a water softener by necessity must use water – who would manufacture a softener that can’t be near water?

How do I get the salt needed?

We supply high quality salt deliveries at very competitive prices. Most companies fitting softeners either supply themselves or have a preferred company who they recommend. You can always call for more details.

I really don’t want to lose a kitchen cupboard!

You don’t have to! We can put a water softener in any location in your house. We know that you need your kitchen storage, so we will put the unit in a more appropriate place.

Can I drink softened water?

People have the misconception that a water softener adds salt to the water making it undrinkable. This is not the case, artificially softened water contains sodium. It is not mandatory to fit a separate drinking (hard water) tap where the local hardness is below 400 parts per million. Most of the United Kingdom will have water hardness below this figure as supplied by the local water supplier. We can measure water hardness at the time of our no obligation site survey. Consider also “The average amount of sodium in softened water, for instance, is only a fifth of that in skimmed milk, and processed foods can contain 20 times more sodium than softened water.”
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What is hard water?

Soft rain water is slightly acidic. As it passes through the bedrock in the ground it dissolves chalk, limestone and other hardness minerals. The water becomes hard by the pick up of these minerals.

What is the effect of hard water?

Build up of scale and scum.

What is hard water responsible for in your home?

Clogging your plumbing with scale build up, resulting in restricted water flow and inefficient plumbing (costly bills!) Damaging your household appliances, like washing machines, dishwashers and kettles causing them to require repair or replacement more frequently. Unsightly scum deposits on your bathroom tiles, surfaces, bathroom showers, baths, which will waste you hours in spent time cleaning. Wasting you ££££’s on cleaning products, increases gas or electric bills. Aggravating skin conditions like eczema and dry skin.

Which is the best water softener for me?

You have many choices available to you; however, not all will be best suited to your circumstances. We offer a no obligation site visit to guide you through the maze of system specifications to ensure that you have the best water softener for your budget. Please request a callback for some basic advice over the phone.

What does a water softener do?

A water softener is a piece of equipment which will remove hardness minerals from the water. As the hard water passes through the water softener calcium and magnesium ions are exchanged for sodium ions.

Water softener how does it work?

A water softener exchanges hard water minerals for inert minerals. The water softener will occasionally clean itself automatically.

What is the best water softener?

The best water softener is one that suits your budget. It must give you constant soft water. It should be reliable and must suit the technical needs of your properties plumbing system.

Water Hardness

Water hardness varies throughout England. To find out what the water hardness for your property is ask your Water supplier, or ask a reputable water treatment professional to measure it for you.

What is water softner?

A water softner (spelled correctly is softener) is a piece of equipment that will remove the limescale from the water.

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