We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Terms and Conditions
Throughout this notice, named organisations, and any other individual or company identified in the copyright notice on this web site. The data and information contained in the pages on this web site are copyright the named organisations. All Rights Reserved.
The data and information presented on the pages on this web site may not under any circumstances be resold or redistributed for compensation of any kind without prior written permission from the named organisations. You are entitled to use the information provided on this web site for your own personal private use. You may not use any data or information provided on this web site in connection with any business or commercial undertaking. You are only entitled to use the information provided on this web site in responsible ways and this information may not be used in any malicious, illegal or anti-social activity.
Please note that the information available on this web site, may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that the named organisations will not be liable for any action you take in reliance on the information held on this web site.
The named organisations, will not be liable to you under any circumstances whatsoever for any direct, indirect, punitive, consequential or special damages arising from your use of this web site.
Whilst every effort has been made to portray items accurately, slight variations may occur. All measurements are approximate and are included for guidance only.
All brand and product names are trademarks, registered trademarks or service marks of their respective holders.
Links to other web sites are provided in good faith and the named organisations are not responsible for their content.
If you have any questions about these terms, or would like further information, please contact us.